Every item leaves our warehouse the business day after it is purchased. The speed of shipping depends on how large your item is. 
Most items arrive in 7–10 business days.

To evaluate the condition of an item, you can refer to its Function Rating, Cosmetic Rating, Testing Notes, and Photos.

• Function Rating indicates how well the item works. An F5 rating means it's in excellent working order, while lower ratings (F2-F3) suggest issues. An F1 rating means it has major defects or doesn't work.
• Cosmetic Rating reflects the item's appearance, including wear and tear. A C5 rating means it looks almost new, while lower ratings (C1-C2) indicate visible signs of use or damage.
• Testing Notes provide details from the technician who inspected the item, explaining the function or cosmetic ratings and noting any repairs or issues.
• Photos show the item's exact appearance. If an accessory isn't pictured, it's not included.

Together, these factors provide a complete picture of the item's condition. Please contact us through the Contact Us page or call us at (877) 284-3271, if you have any questions about a specific item.

AVGear offers new, B-stock, certified refurbished and used professional audio and visual equipment, including projectors, lighting, speakers, camcorders, and LED video walls, to meet the needs of industry professionals for any project or event.

Yes, we sell brand-new equipment from trusted manufacturers and are fully guaranteed for quality and performance.  Contact us at sales@avgear.com or give us a call at (877) 284-3271 to let us know if you need details on any specific items!

If you're not completely satisfied with your order, please don't hesitate to reach out to us at (877) 284-3271 or send us an email at support@avgear.com. We're here to help and make things right! We offer hassle-free returns or exchanges within 30 days of your purchase, so you can be confident in your decision. Our dedicated customer service team is ready to assist you and ensure you have a positive experience.

Most of our used equipment comes with a 30-day warranty. For details on whether the item you purchased qualifies for our warranty please contact us at (877) 284-3271 or send us an email at support@avgear.com.

We understand that prices can fluctuate, especially for used items. To ensure fairness and transparency, we base the cost of any new purchases on the current market price at the time of purchase.

While we don't have a conventional showroom, we'd be delighted to arrange a personalized viewing experience for you. Simply let us know which items you're interested in seeing, and we'll have them ready for you in our lobby. We understand that seeing products in person is important, and we want to make that as convenient as possible.

We're happy to offer in-store pickup for your convenience! If you don't see this option during checkout, please don't hesitate to reach out to our sales team. We're here to help via email at support@avgear.com or by phone at (877) 284-3271. We'll get that sorted out for you so you can pick up your items as soon as possible.

For in-store pickup, most items will be ready within an hour of placing your order – we'll send you an email as soon as it's ready!  Our pickup hours are Monday through Friday, 9 am to 3 pm PST.  Orders placed within 30 minutes of closing or overnight will be ready the following business day. We look forward to seeing you soon!

While we aren't able to directly assist with loading your in-store pickup order, we want to make sure you have a smooth experience. For large, heavy freight items, please ensure you have appropriate assistance and a proper vehicle for safe transportation. We recommend calling ahead to inquire about the size and weight of your items and strongly encourage using dock-high vehicles or vehicles equipped with lift gates for pickup. Please email shipping@avgear.com or call us at (877) 284-3271 to find out about the dimensions of your pick-up order.

To authorize someone to pick up your order on your behalf, please share a copy of your order confirmation with them, along with a valid form of ID. Kindly let us know via email at shipping@avgear.com or by calling us at (877) 284-3271, the name of the person who will be picking up the order, as they will need to present both the order confirmation and their ID at the time of pickup.

We understand that it can be frustrating to wait for an item that's out of stock or backordered. Inventory for these items depends on our supplier and can fluctuate. Please check back on our website periodically – we'll update the product page as soon as we have more information about availability. If you have questions about specific types of items please contact our sales department at sales@avgear.com or by phone at (877) 284-3271.

If you place your domestic non-freight order by 12 pm PST, we'll do our best to get it shipped out the same day using the shipping service you choose at checkout.

For the majority of orders, your card will be charged as soon as you place your order through our online checkout.

Absolutely, we'd be delighted to take your order over the phone! Feel free to give us a call at (877) 284-3271, Extension 337, and a member of our dedicated sales team will be more than happy to assist you with placing your order and answer any questions you may have.

As a tax-exempt corporation, you can reclaim any sales tax paid on your order. Please email us at info@avgear.com with your tax exemption documentation, and we'll promptly refund the sales tax to your original payment method.

1. Absolutely, we offer corporate accounts that allow you to create a single login for your company. This designated login can then be used by your team and other approved users to streamline your business transactions on Shopify.
2. We understand that managing access within your organization is important, so we leave it up to you to decide who should have access to the corporate account.

Stock levels are live reflections of what we currently have in stock. They are updated daily. Some items are shipped directly from the manufacturer and sometimes there are instances where the manufacturer does not accurately update us on available stock. If you ever have any questions about stock levels, reach out to our sales department at sales@avgear.com or message us using the live chat feature in the bottom right hand-side of your screen.

AVGear is pleased to be able to offer our customers the ability to pick up purchased items in store. If you do not see the option for in-store pick up during checkout then please reach out to our customer service team via email at support@avgear.com, live chat or by calling  (877) 284-3271. 

Most domestic non-freight items that are ordered before 12pm PST will ship the same day via the shipping service that you select at checkout.

Please reach out to us via email at shipping@avagear.com with your order details and we will gladly reach out to the carrier to investigate the issue further.

The most likely reason why you can't find tracking information for your order is because the item has not yet been fulfilled. If you have questions about if your item has been shipped yet or where your tracking information is, please send an email to shipping@avgear.com with your order number in the subject line, or you can contact us through the Product Support form on the Contact Us page. Someone from our shipping team will reach out to you with the proper tracking information.

The availability of out-of-stock or backordered items depends on the supplier and product. Check-in periodically on our website for stock availability.

• If you select in-store pick up for your order, most items will be ready within 1-hour of the order being placed. An email will be sent to you when your order is ready for pick up.
• Store pick up hours are Monday through Friday 9am-3pm PST.
• We do not offer weekend pickups at this time.
• Any orders placed 30 minutes before store pickup closing time or overnight, will be available for pick up the next business day.

To track your order as a guest, navigate to the email you received with your tracking number. In that email there will a button that says "track my order", if you click on the button you will be redirected to a page where you can see the status of the order in transit. Additionally you can enter the tracking number you receive into Google to give you tracking updates directly from the carrier.

If for any reason you have not received an email with your tracking information, please reach out to our shipping team at shipping@avagear.com or call us at (877) 284-3271.

Immediately call our customer service team at (877) 284-3271 and they will assist you with your order. For a quicker response, please email us at shipping@avgear.com

After an order is placed and it has been fulfilled by our logistics department you will receive an email notifying you that your order has been shipped along with tracking information in that email. If you have a Shopify Shop account and you logged into it during checkout all notifications will be sent to your Shop mobile app as well.

Yes, but there may be applicable fees and charges made for service level shipment changes and requests. Please reach out to us via email at shipping@avagear.com with your specific requests.

Yes, but there may be applicable fees and charges for address change requests. Please reach out to us via email at shipping@avgear.com with your specific requests.

Immediately call our customer service team at (877) 284-3271 and they will assist you with your order.

Yes, if you would like to add an item to an order you just placed, please send us an email with your order number in the subject line to, support@avgear.com

Please reach out to us at shipping@avgear.com with your specific questions and we will gladly assist you with alternative shipping solutions.

Please reach out to us at shipping@avgear.com with your specific questions and we will gladly assist you with alternative shipping solutions.

Liftgate services are available for an extra charge. Additionally if you need driver assistance with removing it from the truck then that could be subject to an additional handling fee. For specifics about lift-gate service and if its available for your address please email us at shipping@avgear.com and one of our shipping team members will provide you with all the details specific to your situation.

Shipping rates can become expensive due to a variety of factors including: high fuel costs, increased labor costs, global shipping container shortages, long distances, surges in customer demand, accessorial costs like special delivery instructions, and fluctuations in supply chain availability, all of which contribute to higher operational expenses for carriers.

Shipping rates can become expensive due to a variety of factors including: high fuel costs, global shipping container shortages, long distances, surges in customer demand, accessorial costs like special delivery instructions, and fluctuations in supply chain availability. Package dimensional weight and the destination address are also key factors influencing shipping expenses.

For questions specific to where you want your freight items shipped please email us at shipping@avgear.com and one of our shipping team members will provide you with all the details specific to your situation.

For all non-freight orders, we will prepare and ship the items by the next business day after payment is received. Freight orders may require additional time to prepare, depending on the number of items.

Most likely if on the checkout page it shows that the shipping is Free, its because you are checking out with an item that requires a custom shipping quote due to its size and/or value. The shipping service shown will say "Custom Quote Required - AVGear will Contact with Custom Freight Quote" and next to it, it will say "FREE". Out of courtesy to our clients we did not feel the need to charge a deposit for custom freight quotes and so while you will need to pay for shipping once we contact you and generate a quote to your desired address, in order to make the checkout seamless it is coded to not charge you at checkout for shipping. You will still be responsible for paying the shipping charge if you want your item once we send you the invoice.

We unfortunately do not ship internationally at this time. If you have any specific questions about international ordering please contact us at shipping@avgear.com.

As soon as you checkout through AVGear.com our shipping and logistics team are immediately notified to reach out to you with your quote. Most times quotes are generated in a couple of hours however please allow for up to 1-business day for us to generate a quote for you. If any additional information is needed from you to properly generate your quote then a member of our shipping team will reach out to you.

You can initiate a return or exchange for an item by emailing us at support@avgear.com or by calling us at (877) 284-3271. Make sure to include your order number in the subject line of the email.

You have up to 30-days upon receipt of your order to make a return.

Restocking fees are charged only for items that are returned damaged, heavily used, with missing components or missing accessories. Please make sure that when returning an item that you include all components and accessories that you received with your order. Items that are returned without all of its included accessories, including but not limited to power cables, power supplies, breakout cables, lens caps or covers, brackets or clamps, are subject to a restocking fee.

We don't provide in-house repair services for general consumer submissions, but we do evaluate and service the gear we sell. If you purchased an item from us and are experiencing issues, contact us for assistance.

If you are experiencing issues with your unit and are unsure if the item is broken please reach out to us through our product support form on the Contact Us page of AVGear.com, or send us an email to support@avgear.com. One of our product specialists will get into contact with you to try and resolve the issue as quickly as possible.

RMAs from AVGear are valid for 10 days from the issue date. Please make sure that you ship your return before those 10 days.

For specific questions about return eligibility we recommend you call our customer service team at (877) 284-3271.

You will need to package the item in an appropriately sized shipping container to prevent damage while shipping it back to AVGear. As per our Return Policy all new, b-stock, and open-box items must be returned with the original manufacturer packaging, warranty cards, manuals and accessories. Do not place shipping labels on any original manufacturer packaging.For used items you will need to properly package the item (we suggest using large bubble wrap and cardboard boxes rated for long distance shipping). Make sure to properly package the item in the appropriate sized box in order to avoid damage when shipping. We recommend taking a picture of the condition of the unit, the unit packed and another of the unit in the sealed box for your records. In the event that a return item is damaged in shipping we would need these photos from you to properly file an insurance claim.

There are two main reasons why you may not be able to return an item. i. It is an item that cannot be returned and purchased as a "Final Sale" item. Please review our Return and Refund policy about "Final Sale" items. ii. It has been 30 days since you received your item.

As per our Return Policy all new, b-stock, and open-box items must be returned with the original manufacturer packaging, warranty cards, manuals and accessories. Contact our customer service department for specifics about your order.For all used items that are purchased through AVGear.com you may return the items in the original packaging you received them in or package them in new packaging. All items must be returned with all of the accessories that came with it. Items that are returned without all of its included accessories, including but not limited to power cables, power supplies, breakout cables, lens caps or covers, brackets or clamps, are subject to a 15% restocking fee of the original list price of the item.

AV Gear offers multiple convenient ways for you to modify your order. Whether you need to add or remove items, or even cancel the entire order, simply reach out to our Customer Support team. You can contact us by emailing support@avgear.com, calling (877) 284-3271, or submitting the Product Support form on the Contact Us page of our website, AVGear.com.

To return items shipped directly from the manufacturer please contact us immediately at (877) 248-3271 so we can get you in contact with the manufacturer to handle your return.

If you received a broken or damaged item, or if it is missing parts you can contact us via email at support@avgear.com, call us at (877) 284-3271, or reach out to us through the Product Support form on the Contact Us page of AVGear.com. One of our product specialists will reach out right away to resolve the issue.

The easiest way to make an edit to your order, whether you are adding, taking away or just needing to cancel, you can contact us via email at support@avgear.com, call us at (877) 284-3271, or reach out to us through the Product Support form on the Contact Us page of AVGear.com.