Every item leaves our warehouse the business day after it is purchased. The speed of shipping depends on how large your item is. 
Most items arrive in 7–10 business days.

To evaluate the condition of an item, you can refer to its Function Rating, Cosmetic Rating, Testing Notes, and Photos.

• Function Rating indicates how well the item works. An F5 rating means it's in excellent working order, while lower ratings (F2-F3) suggest issues. An F1 rating means it has major defects or doesn't work.
• Cosmetic Rating reflects the item's appearance, including wear and tear. A C5 rating means it looks almost new, while lower ratings (C1-C2) indicate visible signs of use or damage.
• Testing Notes provide details from the technician who inspected the item, explaining the function or cosmetic ratings and noting any repairs or issues.
• Photos show the item's exact appearance. If an accessory isn't pictured, it's not included.

Together, these factors provide a complete picture of the item's condition. Please contact us through the Contact Us page or call us at (877) 284-3271, if you have any questions about a specific item.

AVGear offers new, B-stock, certified refurbished and used professional audio and visual equipment, including projectors, lighting, speakers, camcorders, and LED video walls, to meet the needs of industry professionals for any project or event.

Yes, we sell brand-new equipment from trusted manufacturers and are fully guaranteed for quality and performance.  Contact us at sales@avgear.com or give us a call at (877) 284-3271 to let us know if you need details on any specific items!

If you're not completely satisfied with your order, please don't hesitate to reach out to us at (877) 284-3271 or send us an email at support@avgear.com. We're here to help and make things right! We offer hassle-free returns or exchanges within 30 days of your purchase, so you can be confident in your decision. Our dedicated customer service team is ready to assist you and ensure you have a positive experience.

Most of our used equipment comes with a 30-day warranty. For details on whether the item you purchased qualifies for our warranty please contact us at (877) 284-3271 or send us an email at support@avgear.com.

We understand that prices can fluctuate, especially for used items. To ensure fairness and transparency, we base the cost of any new purchases on the current market price at the time of purchase.

While we don't have a conventional showroom, we'd be delighted to arrange a personalized viewing experience for you. Simply let us know which items you're interested in seeing, and we'll have them ready for you in our lobby. We understand that seeing products in person is important, and we want to make that as convenient as possible.

We're happy to offer in-store pickup for your convenience! If you don't see this option during checkout, please don't hesitate to reach out to our sales team. We're here to help via email at support@avgear.com or by phone at (877) 284-3271. We'll get that sorted out for you so you can pick up your items as soon as possible.

For in-store pickup, most items will be ready within an hour of placing your order – we'll send you an email as soon as it's ready!  Our pickup hours are Monday through Friday, 9 am to 3 pm PST.  Orders placed within 30 minutes of closing or overnight will be ready the following business day. We look forward to seeing you soon!

While we aren't able to directly assist with loading your in-store pickup order, we want to make sure you have a smooth experience. For large, heavy freight items, please ensure you have appropriate assistance and a proper vehicle for safe transportation. We recommend calling ahead to inquire about the size and weight of your items and strongly encourage using dock-high vehicles or vehicles equipped with lift gates for pickup. Please email shipping@avgear.com or call us at (877) 284-3271 to find out about the dimensions of your pick-up order.

To authorize someone to pick up your order on your behalf, please share a copy of your order confirmation with them, along with a valid form of ID. Kindly let us know via email at shipping@avgear.com or by calling us at (877) 284-3271, the name of the person who will be picking up the order, as they will need to present both the order confirmation and their ID at the time of pickup.

We understand that it can be frustrating to wait for an item that's out of stock or backordered. Inventory for these items depends on our supplier and can fluctuate. Please check back on our website periodically – we'll update the product page as soon as we have more information about availability. If you have questions about specific types of items please contact our sales department at sales@avgear.com or by phone at (877) 284-3271.

If you place your domestic non-freight order by 12 pm PST, we'll do our best to get it shipped out the same day using the shipping service you choose at checkout.

For the majority of orders, your card will be charged as soon as you place your order through our online checkout.

Absolutely, we'd be delighted to take your order over the phone! Feel free to give us a call at (877) 284-3271, Extension 337, and a member of our dedicated sales team will be more than happy to assist you with placing your order and answer any questions you may have.

As a tax-exempt corporation, you can reclaim any sales tax paid on your order. Please email us at info@avgear.com with your tax exemption documentation, and we'll promptly refund the sales tax to your original payment method.

1. Absolutely, we offer corporate accounts that allow you to create a single login for your company. This designated login can then be used by your team and other approved users to streamline your business transactions on Shopify.
2. We understand that managing access within your organization is important, so we leave it up to you to decide who should have access to the corporate account.

Stock levels are live reflections of what we currently have in stock. They are updated daily. Some items are shipped directly from the manufacturer and sometimes there are instances where the manufacturer does not accurately update us on available stock. If you ever have any questions about stock levels, reach out to our sales department at sales@avgear.com or message us using the live chat feature in the bottom right hand-side of your screen.

Every item comes with a 30-day warranty. If you aren’t happy with your purchase, you have 30 days to send it back to us for your money back. 

The marketplace is where AV Gear clients can list their own gear. These items are not shipped to AV Gear for testing and repair, so the private seller will ship the items themselves.

We usually send the quote in only a few hours. If you request a quote outside business hours then it can take longer. 

Payment for sold items will be submitted to the seller upon the buyer’s receipt of the item, confirmation of condition, and after the return period is over.

When you sell your item, you are selling it directly to AV Gear, and you get your payment from us immediately. When you list your item, you are creating the product description and listing the item yourself on our website, and you won’t get paid for the item until it sells to another buyer. Both are great options depending on what you are looking for.